User profile for user: jabraproblem
jabraproblem Author
User level: Level1 4 points
When I use my Jabra hearing aids with my iphone 14 on a phone call, the recipient can hardly hear my voice. If I switch to speaker or iphone instead of hearing aids they can hear me very well. Seems like a design flaw in Apple circuitry.
iPhone 14, iOS 17
Posted on Nov 30, 2023 10:07 AM
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User profile for user: jabraproblem
jabraproblem Author
User level: Level1 4 points
Posted on Dec 5, 2023 1:31 PM
Problem solved: Jabra support explained that this is due a new Apple feature in iphone 14, maybe earlier, I'm not sure. Triple clicking on iphone's right button brings up a detailed screen enabling hearing aid adjustments. Scroll down to bottom revealing "Mic input" and click to "off". When it's set to on, the phone is using the microphones in the hearing aids, not the mic in the phone. When it's "on", you are speaking through your hearing aids.
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User profile for user: jabraproblem
jabraproblem Author
User level: Level1 4 points
Dec 5, 2023 1:31 PM in response to razmee209
Problem solved: Jabra support explained that this is due a new Apple feature in iphone 14, maybe earlier, I'm not sure. Triple clicking on iphone's right button brings up a detailed screen enabling hearing aid adjustments. Scroll down to bottom revealing "Mic input" and click to "off". When it's set to on, the phone is using the microphones in the hearing aids, not the mic in the phone. When it's "on", you are speaking through your hearing aids.
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User profile for user: Sahb38
Jan 24, 2024 1:35 AM in response to jabraproblem
I just solved this problem for my iPhone 15. Was having the exact same issue. What solved this for me with my Jabra headphones was going into my Bluetooth device settings.
There is a small blue i in a circle on the far right side next to the device name where all of your Bluetooth devices are listed. You’ll want to click that blue i and then click “device type” where you can select a number of options. I selected headphones but for your case, you’d select “hearing aids”
settings > bluetooth > clicking on the jabra device name > blue i icon > device type
Hope this helps!
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User profile for user: razmee209
razmee209
User level: Level10 192,192 points
Nov 30, 2023 10:23 AM in response to jabraproblem
jabraproblem wrote:
When I use my Jabra hearing aids with my iphone 14 on a phone call, the recipient can hardly hear my voice. If I switch to speaker or iphone instead of hearing aids they can hear me very well. Seems like a design flaw in Apple circuitry.
IF it works on the speaker and iphone then it's not an Apple issue as they don't manufacture Jabra. Suggest you contact Jabra support and let them know their design flaw.
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User profile for user: brownsmith82
brownsmith82
User level: Level1 0 points
Feb 17, 2024 3:31 PM in response to jabraproblem
So: when I receive a phone call, before I can hear the caller or the caller can hear me, I have to right click the right button 3 times, bring up the screen enabling hearing aid adjustments, scroll down to the bottom to find the Mic Input and click it to Off. I also don't understand why you want it "Off"...in the last sentence you say that when it's "ON" I am speaking through my hearing aids. Isn't that what I want? Don't I want to hear through my hearing aids? What do I do to allow myself to hear through my hearing aids.
Maybe I'm missing something in your explanation.
Seems like a long process.
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User profile for user: Marc Schreiber
Marc Schreiber
User level: Level1 14 points
Mar 13, 2024 8:03 AM in response to razmee209
Trying out a pair of Enhance Select 300. At first, the phone mic did not work at all though it cut off audio to the phone/speaker. Turned OFF mic and used as I do with my old HAs.
Turned phone mic ON again and it works. Phone in my pocket I can hear caller (tinny) and caller can hear me through phone mic. However, I am told it sounds like I am next to running water. I have not spoken with Jabra Support yet as my orientation meeting is next week.
Side note, not happy the Enhance Select do not have an Apple Watch app.
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User profile for user: tortugonal
tortugonal
User level: Level1 18 points
Mar 30, 2024 4:12 PM in response to Marc Schreiber
Got my Enhance Select 300 today, and agree that they should have an Apple Watch app. I'm disappointed that they don't. I think they used to have one for their Pro series, as I read?
So many companies have been ditching their Apple Watch apps!
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User profile for user: Marc Schreiber
Marc Schreiber
User level: Level1 14 points
Mar 30, 2024 6:56 PM in response to Marc Schreiber
Spoke with Jabra audiologist. Sent me link to Apple doc to change settings that seems to vastly improved phone mic.
Enhance Select Pro does have AW app. Audiologist says it’s coming for Enhance Select. We’ll see.
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User profile for user: jabraproblem
jabraproblem Author
User level: Level1 4 points
Nov 30, 2023 3:04 PM in response to razmee209
I find it hard to understand how the Jabra software could affect the phones transmission volume or the microphone's sensitivity but I will check with Jabra. In any case, I've got an easy work-around.
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User profile for user: jabraproblem
jabraproblem Author
User level: Level1 4 points
Nov 30, 2023 3:06 PM in response to jabraproblem
If I get a response from Jabra, I will post it.
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User profile for user: razmee209
razmee209
User level: Level10 192,192 points
Nov 30, 2023 3:20 PM in response to jabraproblem
jabraproblem wrote:
If I get a response from Jabra, I will post it.
Yes please do, in case other users have the same issue. Thanks.
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User profile for user: CodingToady
CodingToady
User level: Level1 8 points
May 24, 2024 4:05 PM in response to jabraproblem
Confirm this works for IPhone SE v3, Jabra Enhance Pro 10. Need to invoke feature panel when not on call, with 3 clicks to home button.
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Weak voice with Jabra hearing aids
